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Contact Marshalls Estate Agents

334 Silbury Boulevard
Milton Keynes
MK9 2AE

01908 606908
info@marshallsestateagents.co.uk

Opening Hours

Mon:8.30 - 18.00 Tue:8.30 - 18.30 Wed:8.30 - 18.30 Thu:8.30 - 18.30 Fri:8.30 - 18.30 Sat:9.00 - 17.00 Sun:Closed

Contact Request

Marshalls Estate Agents pride ourselves on the level of customer service we provide to our clients. However should you wish to make a complaint, the complaints procedure is detailed below.

Making a complaint - Residential Sales and Residential Lettings

Marshalls Estate Agents Ltd is a member of The Property Ombudsman (TPOS). Our aim is to resolve any issues at the earliest possible opportunity internally.

Step One – Branch Manager/Company Director(s)

All complaints should, in the first instance, be directed to the Branch Manager/Company Director verbally and/or in writing. Your complaint will be acknowledged within 24 hours, investigated thoroughly in accordance with in-house procedures and a formal reply will be sent to you within fourteen working days of the initial complaint being submitted.

Step Two – The Property Ombudsman

In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. Details of how to do this can be found at http://www.tpos.co.uk. We will submit our file to the Ombudsman on request. Your complaint must be registered within twelve months and only after you have been notified by us in writing that we have investigated and concluded your complaint. The Property Ombudsman will then be able to act on your concerns.